Claims Procedure

In the event of a potential claim you can notify us via the app. Go to the Claims & Photos screen.

A Johansen Insurance Brokers claims representative will receive your information and will notify you of the claims process.

You should

  • Take all reasonable precautions to minimise the claim and prevent further loss, damage or liability.
  • Do not make any statements or admission of liability.
  • Advise the police if a theft, malicious damage or lost property has occurred and obtain a copy of report and event number as well as police station location and the officer’s details.
  • For motor vehicle claims
  • Do not admit any liability
  • Record all details of any third party including drivers name, address, phone, vehicle description and registration number.
  • Record third party Insurer details if possible
  • Take photos of the area and damage using this app or add via your camera roll.